Privacy Policy

1. Introduction

Vivee Aura Service Apartments ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile applications, and apartment booking services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, payment information, government-issued ID, and other contact details when you make a reservation.
• Booking Information: Dates of stay, apartment preferences, special requests, and other reservation details.
• Device Information: IP address, browser type, operating system, and other technical details when you use our website or app.
• Usage Data: Pages visited, time spent on site, and other analytics data.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your bookings and payments
• To communicate with you about your reservation and stay
• To improve our services and customer experience
• To comply with legal obligations and prevent fraud
• For marketing purposes (with your consent)

4. Data Sharing and Disclosure

We may share your information with:

• Service providers who assist with our operations (payment processors, cleaning services, etc.)
• Legal authorities when required by law or to protect our rights
• Business partners in case of corporate transactions (mergers, acquisitions)

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure payment processing
• Access controls to personal information

However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Withdraw consent (where applicable)
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us using the information below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can control cookies through your browser settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: